Although it is a must for the company to resolve the
complaint soon, some complaints do not require filing a ticket. They can be
resolved easily just by adding FAQs. Today, more than 86% of companies
operating worldwide assess their company’s complaints based on common issues
faced by clients. Only after determining the common troubleshoots, analysis of
common queries are conducted and then FAQs are drafted. Using these, a customer
can easily understand what problem he/she is facing.
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| Some complaints resolved easily just by adding FAQs |
The prime motive behind creating FAQs is to reduce the common hassle every company faces. It is not just a trend but a need of the hour. If measured on the scale of logic, no company prefers its staff members’ precious time getting wasted in resolving minor issues. Hence, adding some FAQs, based on the major common issues or queries, proves to be beneficial for the consumer and company alike. Most of the renowned and not-so-famous companies have a special page dedicated to FAQs. By visiting those pages, a person can easily find the answer to the query easily.
