Staying In Touch With Clients And Making Them Feel Valued

They said customer retention is the hardest part of the business. That’s true! Generating leads and turning them into clients can be hard but retaining customers is harder. We, as humans, tend to shift our priorities swiftly because we have a weak attention span. Anything that catches the attention, we turn to it immediately. Previously, companies used to make less interaction with clients. Call it lack of technology or poor stratagem, but it was like a termite’s feast on wood- Emptying things from inside. Eliminating this permanently requires a solution. 

 Staying In Touch With Clients And Making Them Feel Valued

The apt way for keeping the issue at bay is to maintain crystal clear contact with clients. When a company stays in touch with its clients, on any grounds like resolving complaints, providing special deals, or dropping a ‘You’re Special’ message, strengthens the bond between the brand and its consumer. Thus, figuring out the closeness can be done best by staying in touch with clients and making them feel valued.

Some complaints resolved easily just by adding FAQs

Although it is a must for the company to resolve the complaint soon, some complaints do not require filing a ticket. They can be resolved easily just by adding FAQs. Today, more than 86% of companies operating worldwide assess their company’s complaints based on common issues faced by clients. Only after determining the common troubleshoots, analysis of common queries are conducted and then FAQs are drafted. Using these, a customer can easily understand what problem he/she is facing.

Some complaints resolved easily just by adding FAQs

The prime motive behind creating FAQs is to reduce the common hassle every company faces.  It is not just a trend but a need of the hour. If measured on the scale of logic, no company prefers its staff members’ precious time getting wasted in resolving minor issues. Hence, adding some FAQs, based on the major common issues or queries, proves to be beneficial for the consumer and company alike. Most of the renowned and not-so-famous companies have a special page dedicated to FAQs. By visiting those pages, a person can easily find the answer to the query easily.

Instant Complaint Resolution Policy

Clearly no item or administration, rendered by a brand, would be ideal or great. Some significant imperfections or irritating clients consistently need motivation to document a complaint. On the off chance that the recording procedure isn't simple, an organization will most likely lose its current customer. A majority of loss of existing customer base is the explanation of complex objection documenting process. There are multiple reasons that incorporate postponed goals in the wake of recording complaints. 

Instant Complaint Resolution Policy

How to determine this problem?

The process of filing complaint shouldn’t be complex. A different page or area ought to be made for recording the objection on the site or entrance itself. The grumbling area ought to incorporate the word furthest reaches of the complaint. Fields set apart with reference bullets like contact details and name of the buyer, nation, and email address. With this, it will be simpler to contact the customer when the complaint is resolved by the concerned official from the office.

Try To Take Reviews Immediately

Needless to say, reviews have helped many companies in getting a large client base and high reputation in the industry that they serve. However, these days getting reviews from the clients have become a strenuous task. No customer takes the initiative to visit your website for writing reviews or drop a message at the feedback number. 

You have to ask them immediately. Waiting for reviews from your customers may not work much in your favor. Whenever a customer visits your shop or office for a service or product, ensure that you ask him/her the feedback. No, you don’t have to ask them yourself. You may ask your receptionist to do this task for you or prepare a feedback page for the clients to fill before leaving your office. This will also help you in getting more positive reviews for your company, as you won’t give much time to the clients to think about the negative points. If he/she will be satisfied with your services at that time, he/she will surely write well about your company.

Be Active On Social Media

If you wish to receive appreciation for your products/services, then the best way is to be active on social media. Be it on Facebook, Twitter, LinkedIn or any other social networking sites, your company’s page should be updated on all social media platforms. 

Be Active On Social Media

Being active on social networking sites does not confine reverting to the customers’ reviews. You have to maintain your website and company page at regular intervals. The company’s profile, location, business type, and other business processes should be mentioned in detail on the website. This will enable your customers in gaining an overview of your company and thus increase the business inflow. 

Moreover, people can view your company’s page anytime on any social networking website. Thus, make sure that you revert on each review. This will encourage your clients to upload positive feedbacks on your page.